Can you see the login screen? ("Sign in to your Chromebook" screen)

Yes: To reset your Chromebook from the login screen:

  1. Press the following keys at the same time: Ctrl Alt Shift R
  2. Click Powerwash.
  3. Click Continue.
  4. Wait for the powerwash process to occur, about 1 minute.
  5. Click Let's go >
  6. Choose a wifi network:
    1. If you're at home, choose your home wifi.
    2. If you're at school, choose KSD-USERS, and login with your username and password. (What is my username and password?) Step-by-Step directions How do I connect my Chromebook to the KSD-USERS network?
  7. Click Accept and continue.
  8. You may see the options you and a child click on the Enterprise enrollment at the bottom of the page.
  9. Your Chromebook will automatically be enrolled in KSD's management system.
  10. Click Done.

No: Sign out of your Chromebook, or shut it down and turn it back on, to get to the login screen.

Still no luck? Submit a ticket to have the tech department work on your Chromebook.